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FAQs

General Questions

  • Appointments are recommended, but walk-ins are always welcome! We'll do our best to accommodate you quickly and keep wait times short.

  • Most dogs are in and out in just over an hour, thanks to our streamlined, efficient process. Fluffy pups, double coats, or dogs getting haircuts may take longer—our team will give you a time estimate at check-in.

  • We offer:

    • Full wash & dry

    • Nail trims

    • Ear cleaning

    • Light grooming (face, feet, sanitary trims)

    • Full haircuts and breed-specific grooming

    • All-inclusive spa packages for the ultimate clean, happy pup

Dog Safety & Care

  • Yes! We only use plant-based, hypoallergenic shampoos and conditioners that are gentle on skin and safe for all coat types. No harsh chemicals—just clean, happy dogs.

  • We use gentle, low-heat dryers and hand-drying techniques for your pet’s comfort and safety.

  • Absolutely. You’re welcome to wait inside or in the courtyard down below. Or, feel free to leave your pup with us—we’ll text you as soon as they’re ready!

  • We love shy and sensitive dogs. Our team is trained in handling nervous pups with patience and care. Let us know in advance so we can give them extra TLC.

Policies

  • We get it—plans change. If you need to cancel:

    • Cancel at least 24 hours in advance to avoid a fee

    • Cancellations under 24 hours will be charged 50%

    • No-shows will be charged the full service amount

  • Yes! We have limited drop-off slots available. Dogs must be picked up within 45 minutes of being ready to avoid a late pick-up fee.